Hi [...],
When I started on klono, I was working at WalFart. There was a study done of stress on consumers in stores. HellMart was top of the list. The main source of the stress was from the constant paging. (There were other problems cited too, but that was top of the list.) WM decided that no one was supposed to page for anything unless there was no other way to get help. Employees were being written up if they were paging unnecessarily. My guess is that approx. 95% of pages are unnecessary since the employee can either call the dept. they need or they can call the fitting room and have them contact the person via the walkie talkies. 99% of the time a cashier can get what they need by punching in codes to register and it goes to the CSM's. I don't think that lasted even a month and they were back to the constant paging.
I got out of there about 2-3 years ago (when they got rid of Layaway - I was the dept. manager of Layaway and covered the Courtesy Desk for lunches, breaks, illnesses, whatever they could drag me up there for.) I have a hard time in any store, but especially that place. I had to go in there a few weeks ago. I noticed that nothing has changed. A few days ago I went into a different one in a different state, and noticed again that nothing has changed. That chain is the most stressful place there is to shop.